UK Visas & Immigration Customer Service Standards

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, MPs Emails and MP further action cases.

Includes data previously published in UKBA percentage of complaints responded to within service standards.

本记录包含针对服务标准的绩效数据，涉及以下方面：议员信件回复的服务标准绩效；超出服务标准未处理的议员信件；客户投诉、议员电子邮件及议员进一步行动案件的服务标准绩效。此外，还包括此前在英国边境管理局（UKBA）发布的百分比数据，即投诉在服务标准内得到回应的比例。