Support provided by healthcare professionals to families of newborns in the Neonatal Unit in Brazil Amazon

Neonatal Unit is a hospitalization service focused on integral care of severe or potentially serious newborns and it is related to trauma in both parents. The multiprofessional team is highly important in this scenario of paternal vulnerability, by practices of motivation and qualified listening. However, it can show weakeness in the daily practices in healthcare services. To evaluate the support offered from healthcare professionals to family members of newborns on their admittion to the Neonatal Unit. Descriptive cross-sectional study with a qualitative and quantitative approach. Research ocurred at the Regional Hospital of Tucuruí, in the state of Pará, Amazon region of Brazil, where 33 mothers who had newborn children answered to the semi-structured questionnaire including NPST (Nurse Parent Support Tool). The findings revealed unsatisfactory communication and information support from health professionals to the family of the hospitalized neonate, even though they expressed satisfaction with the provided care. The scarcity of human resources and health education provided by healthcare professionals to the parents of hospitalizated newborns weakens the communication process of hospitalization and well-being of the mother and leads to decreases in the efficiency of the support provided.

新生儿护理单元系一家医院住院服务，专注于重症或可能严重的新生儿的全面护理，且与双亲的创伤密切相关。在父性脆弱的情境下，多专业团队的作用至关重要，通过激励与合格的倾听实践。然而，在日常医疗服务中，其表现可能显露出薄弱之处。本研究旨在评估医疗机构对新生儿住院家属提供的支持。采用描述性横断面研究方法，结合定性与定量分析。研究于巴西帕拉州图库鲁伊地区医院进行，其中33位新生儿母亲参与了包括NPST（护士家长支持工具）在内的半结构化问卷调查。研究发现，尽管家属对所提供的护理表示满意，但医护人员与住院新生儿家属之间的沟通和信息支持并不令人满意。人力资源的稀缺以及医疗机构对住院新生儿父母提供的健康教育不足，削弱了住院沟通过程，影响了母亲的福祉，并导致支持效率的降低。