Evaluation of care coordination of users with multi-drug tuberculosis in the city of Recife, Pernambuco State, Brazil

ABSTRACT This is a cross-sectional evaluative study aimed at evaluating the coordination of care between levels of attention to patients with multidrug-resistant tuberculosis in the city of Recife, State of Pernambuco. It was carried out in three stages: intervention design, elaboration of the judgment matrix and normative analysis. Also physicians and nurses from the three levels of care were interviewed as managers of the Tuberculosis Control Program. Values were assigned to each indicator of the judgment matrix, which was classified as excellent (≥ 75%), good (50% -74%), poor (49% -25%) and critical (<25%). Coordination of care between care levels was considered poor (32.5%), as were administrative coordination (41.2%), information (32.0%) and clinical management (31.0%). It was revealed that the levels of attention are organized separately, with failures in the interconnection of the service network, resulting in uncoordinated and fragmented assistance.