Episodic citizenship, reputation and stereotypes (Austrian Science Fund (FWF): P36098-G)

We research in this project how reputation of public organizations, as well as stereotypes about the people working in these organizations, play a role in episodic interactions between citizens and public-serving organizations. Across our concrete work packages, we take a mixed method approach, and we aim at developing insights that are relevant for both the scientific debate as well as for the formulation of practical recommendations for policy makers and public sector managers.

本研究项目致力于探讨公共组织声誉及其员工相关刻板印象在公民与公共服务机构之间特定互动中所扮演的角色。在具体的工作包中，我们采用混合方法研究，旨在形成既有助于科学辩论，又能为政策制定者和公共部门管理者制定实际建议的见解。