311 Service Request Dashboard

311 is a City of Cleveland program for reporting non-emergency issues, such as potholes or problems with trash pick-up. 311 service requests submitted by residents are entered as tickets which are addressed by the city. This report gives an overview of 311 data since 2/29/2024, when the city undertook a major upgrade of its 311 system. (Historic data is available as an archive here.) The underlying dataset updates once per day, meaning the status of requests on this report may be up to 24 hours out of date. Instructions Search by reference number or address to look up specific service requests on the table view. Use filters to specify which group of requests you are interested in. Clicking on chart elements filters the page and highlights relevant groups of values. For example, if you want to see data for a specific day, click on the relevant bar in the bar chart. This application uses the following dataset(s): 311 Service Requests (updates daily at 7 AM EST) Contacts For inquiries about 311 services, please contact the 311 program.