Proposition of operational performance indicators system applied for water treatment plants focusing on service provider: application for five conventional water treatment plants

ABSTRACT The main objective of this research was to develop and apply a performance indicator system focusing on conventional water treatment plants, based on the service provider’s point of view. The methodology comprised three principal steps: (i) definition of indicators and justification; (ii) development and application of the indicator system to five small plants (flow rate from 20 to 60 L.s-1) operated for same provider; (iii) statistical analysis of the results, aiming to identify overlapping among the proposed performance indicators. The system comprised 13 performance indicators whose application is based on parameters usually monitored in the vast majority of Brazilian plants.