Drainage Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Maintenance pertaining to culvert/ditch drainage and odours. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集说明：本数据集围绕涵洞/沟渠排水及异味相关运维事项展开，收录温莎市311系统通过多渠道（电话、邮件、在线自助服务、短信、移动应用、在线聊天）接收的用户主动发起的服务诉求工单信息。温莎市311中心负责管理本数据集所覆盖的各市政部门及分支机构的服务诉求工单数据。为此，本次数据发布前，311中心已征询参与协作的各分支机构及相关领域专家的意见。本数据集通过电子化方式从311用户诉求管理系统中提取得到。 数据准确性说明：本数据集仅涵盖温莎市市政服务的一部分，服务诉求的数量与分布无法代表温莎市全部市政服务的全貌。本数据集收录的服务诉求均为用户在与311中心联络时，基于自身描述主动发起并录入系统的工单。但在工单处置流程中，可能会核实发现用户诉求不符合受理条件，或需要进行调整。例如，用户提交树木修剪诉求，但经林业部门现场核查后发现该树木位于私人地块，应由物业所有者负责维护。对本数据集进行分析时，需结合所上报事项的城市属性与场景背景，包括植被密度、人口密度、基础设施资产使用年限、城市区划及适用的市政条例；此外需注意，同一问题可能收到多份上报工单，这会对分析结果产生影响。 字段说明： 服务诉求描述：311系统内创建的服务诉求文本字段，311中心将代为生成服务工单并转发至对应部门或分支机构处置。 负责部门：文本字段，标明负责跟进该服务诉求的市政部门或分支机构。 服务渠道：文本字段，标明诉求接收渠道，包括电话、邮件、在线自助服务、短信及在线聊天。 创建时间：数值型字段，记录服务诉求录入系统的日期与时间。 街区号：数值型字段，记录上报服务诉求所在的街区位置，若无市政地址则该字段留空。 街道名称：文本字段，记录上报服务诉求所在的街道名称。 选区（Ward）：字母数字混合字段，标明与上报服务诉求相关的政治选区。