A HEATMAP APPROACH FOR MASTER DATA MANAGEMENT PROGRAMS

Abstract Master data management programs are large by nature since the aim is to provide the entire enterprise with a shared trusted view of the organisation’s most critical data assets. In this paper, we present what dimensions and activities a master data management program in a large organisation should consider and how to monitor such a program once it is up and running. Our findings result from an autoethnography study where personal experiences are connected to previous research. A heatmap approach is used to visualize the inherent complexity of a master data management program. Our approach is derived from participating in four different master data management programs in four different global organisations during 2007-2020.