AI for responsive social services: identifying needs, unlocking support
收藏Organisation for Economic Co-operation and Development2026-05-16 收录
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https://www.oecd.org/en/events/2026/06/AI-for-responsive-social-services--identifying-needs,-unlocking-support.html
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Tenile Collins, Chief Data Officer, and Lisa Keeling, General Manager - Telecommunications Modernisation, Automation and Architecture at Services Australia, will present a fascinating case study: the “Feedback Escalation” model, combining machine learning, large language models and human oversight to identify vulnerability in customer complaints.
