OC Transpo Bus Service Delivery Action Plan Key Performance Indicators
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<p><strong>Accuracy</strong>: No known issues with this dataset.<br /><br /><strong>Update Frequency</strong>: Weekly <br /><br /><strong>Attributes</strong>:</p><figure><figure><figure><figure><figure><figure><table style='border-collapse:collapse;' cellpadding='0' cellspacing='0' border='1'><tbody><tr><td style='border:1.0pt solid windowtext; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'><strong>Source</strong></span></span></p></td><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:none; border-right-style:solid; border-top-style:solid; border-width:1.0pt; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'><strong>Field</strong></span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Day</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Day in English </span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Day_fr</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Day in French </span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Target</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>OC Transpo bus service delivery target</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Bus_service_delivery</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>This is a measure of the number of bus service hours delivered compared to the planned number of hours delivered. A decrease in the number of trips undelivered will show an increase in the weekly average bus service delivery.</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Weekly_average</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Weekly average number, including severe weather days</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Undelivered_trips</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>This is the number of undelivered bus trips throughout the whole bus network. Trips that are not able to be delivered will be shown in the Travel Planner and Transit app</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Week</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Week starts on Sunday</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Reason</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>The top reasons a trip could not be delivered. The following reasons are possible:</span></span></p><ul><li><span style='font-family:"Aptos",sans-serif; font-size:11.0pt;'>Mechanical breakdown: any type of mechanical issue that prevented a trip from being delivered.</span></li><li><span style='font-family:"Aptos",sans-serif; font-size:11.0pt;'>No bus available: insufficient number of buses for the service required preventing a trip from being delivered.</span></li><li><span style='font-family:"Aptos",sans-serif; font-size:11.0pt;'>On street adjustment: operational incidents that impact the ability of trips to be delivered. This includes things like traffic, accidents or customer incidents.</span></li><li><span style='font-family:"Aptos",sans-serif; font-size:11.0pt;'>Operator Availability: trips not able to be delivered due to an operator not being available for service.</span></li></ul><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'> </span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Reason_fr</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Same as the above but in French</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>average_bus_available</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Bus fleet availability is a measure of how many buses are available to deliver service to customers. The number of buses available for service and service requirements fluctuates every day for various reasons including the number of scheduled trips changing or additional maintenance work being done.</span></span></p><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>This data is tracked for weekdays and is an average of the number of bus available in morning and peak periods.</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>target_bus_requirements</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Bus service requirements is what is needed to deliver scheduled service</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Quarter</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Quarter in 2026 in French</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Quarter_fr</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Quarters in 2026 in French</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Number_of_zebs_forecasted</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Number of zero emission buses forecasted to be delivered by the end of the specified quarter</span></span></p></td></tr><tr><td style='border-bottom-style:solid; border-color:windowtext; border-left-style:solid; border-right-style:solid; border-top-style:none; border-width:1.0pt; padding:0in 5.4pt; width:161.75pt;' width='216'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>Actual_zebs_available</span></span></p></td><td style='border-bottom:1.0pt solid windowtext; border-left-style:none; border-right:1.0pt solid windowtext; border-top-style:none; padding:0in 5.4pt; width:305.75pt;' width='408'><p style='line-height:120%;'><span style='color:black; font-family:"Aptos",sans-serif; font-size:11.0pt;'><span style='line-height:120%;'>The current number of zero emission buses available to be used by OC Transpo</span></span></p></td></tr></tbody></table></figure></figure></figure></figure></figure></figure><p><strong>Contact</strong>: <a href='mailto:SpecialistsTSD@ottawa.ca' rel='nofollow ugc'>OC Transpo Specialists</a></p>



