RISK BASED THIRD PARTY MAINTENANCE CONTRACTS: ANALYZING EXPECTATIONS OF THE INDUSTRIAL SECTOR AND SERVICE PROVIDERS

ABSTRACT The objective of this paper is to evaluate the forms of industrial maintenance contract currently practiced in Brazil and to identify elements that must be considered in the elaboration of a contract based on performance, with variable remuneration and clauses concerning risk, under the perspective of industries and service suppliers. The methodology is based on analysis of the results of research through surveys by questionnaire, carried through to the key managers of maintenance of large industrial groups and with executives of the companies providing industrial maintenance service. After an initial sequencing of the perceived causes for current problems, the work considers a list of critical factors of success for a performance based maintenance contract. With the identification and implementation of these elements in a new risk-based maintenance contract model, it may be possible to minimize commercial and operational problems that currently represent obstacles to success to the outsourcing of maintenance in industrial plants, particularly in Brazil. The study it is of special interest for other emergent economies where maintenance contracts of the risk modality are gradually being implanted.