311 Call Center Service Requests: 2007 - March 2021

This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City transitioned to a new record management system for 311 requests, and has created a new dataset published: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg. This dataset will be maintained as an archive now that the PeopleSoft system is no longer in use.