2.05 Online Service Satisfaction (summary)

This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level. This page provides data for the Online Service Satisfaction performance measure. The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate. Additional Information Source: Community Attitude Survey ( Vendor: ETC Institute) Contact: Wydale Holmes Contact E-Mail: [e-mail] Data Source Type: Excel and PDF Preparation Method: Extracted from Annual Community Survey results Publish Frequency: Annual Publish Method: Manual Data Dictionary本数据集源自年度社区调查中与坦佩市线上服务质量满意度相关的调研问题。受访者需针对“坦佩市线上服务（注册、缴费等）”的满意度进行评分，评分范围为5至1分，其中5分代表“非常满意”，1分代表“非常不满意”，且未设置“不知道”这一选项。本次调查通过邮寄问卷的方式随机抽取坦佩市的家庭作为受访对象，置信水平为95%。本页面提供线上服务满意度绩效指标的相关数据，该绩效指标仪表盘可通过「2.05 线上服务满意度」查看。附加信息来源：社区态度调查（供应商：ETC研究所）。联系人：怀德尔·霍尔姆斯（Wydale Holmes）；联系邮箱：[e-mail]。数据格式：Excel与PDF文件。数据制备方式：从年度社区调查结果中提取。发布频率：年度发布。发布方式：手动发布。数据字典。