Flash Eurobarometer 209 (Consumer Protection Hungary, Wave 1-3)

Consumer rights in Hungary.<br>Topics: purchase of the following goods or services over the past two years: electronic or household appliance, consumer credit, package holiday, airline ticket, purchase via the internet or teleshopping, mobile phone company services; recent awareness of messages about consumer rights; topics of these messages; recent awareness of information about consumer rights regarding different products and services; problems over the past two years with: telephone or mobile phone companies, shops selling electronic or household devices, banks or other credit providers, travel agencies, airlines, buying on the internet or teleshopping; source of the information on consumer rights; dealing with the aforementioned problem; satisfaction with information by information campaign; assessment of the information as: easy to understand, easy to remember, convincing, detailed and informative enough; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, consumer credits, package holidays, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping; first point of information in case of problems with products, services, or sellers; most trustworthy sources of information on consumer rights; preferred sources of information; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; assessment of the services received as: helpful, useful, effective; recommendation to friends; willingness to support an independent consumer organisation by paying an annual membership fee, by giving this organisation a percentage of the own taxes instead of paying them to the government, by giving a donation deductible from income taxes; interest in subscription to an independent consumer magazine; willingness to pay for an independent magazine; comparison of Hungarian consumer rights and protection with other EU countries; sellers in Hungary respect consumer rights the same as in other EU countries; efficiency of the Bulgarian justice in punishing misleading or cheating businesses.

Demography: sex; age; age at end of education; occupation; professional position; type of community.

Additionally coded was: respondent ID; interviewer ID; language of the interview; wave; country; date of interview; time of the beginning of the interview; duration of the interview; region; weighting factor.