In this paper we analyze the well-known ‘Anonymous bank’ call center dataset from a queueing science viewpoint. For this purpose, fitted distributions for both the inter-arrival and service times as w

NIAID Data Ecosystem60

武汉市经济技术开发区-国家机构-云呼叫中心座席满意度调查数据

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云呼叫中心座席满意度调查数据

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