Citizen Survey 2013, User Part, Public Library

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies.

Citizen Survey 2013 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of the various businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees. In the 2013 survey a series of questions is continued from 2010. In addition, a number of new questions are included. Respondents who answered the continued 2010-questions are included in 2013 files. The questions from 2010 that wasn't continued to 2013 is not included in 2013 files.

The questions in 2013 divided into these categories:
- Total Satisfaction and Confidence
- Availability and physical conditions
- Employee service
- Employee competence
- Information and communication
- Digital services
- Procedural and complaints

File review::
NSD1965-1 - Citizen part
NSD1965-2-24: User part (see list below)

NSD1965-2 - Kindergarten
NSD1965-3 - The Norwegian Church
NSD1965-4 - Regular GP
NSD1965-5 - Public library
NSD1965-6 - Primary school
NSD1965-7 - Health clinic
NSD1965-8 - Domestic Helper
NSD1965-9 - Home nursing
NSD1965-10 - University College
NSD1965-11 - Emergency
NSD1965-12 - The Norwegian State Educational Loan Fund
NSD1965-13 - The Norwegian Labour and Welfare Administration (NAV)
NSD1965-14 - Sheltered accommodation
NSD1965-15 - Planning and Construction Office
NSD1965-16 - Police
NSD1965-17 - Norwegian Tax Administration
NSD1965-18 - school-based extra-curricular activities (SFO)
NSD1965-19 - Norwegian Public Roads Administration
NSD1965-20 - Nursing
NSD1965-21 - Hospital
NSD1965-22 - Customs
NSD1965-23 - University
NSD1965-24 - High School