Most common customer behavior when a call center is unavailable in Japan 2022

According to a survey conducted in August 2022 in Japan, 54.06 percent of respondents stated that they would wait until the operators are available again when the call center is out of business hours. The second common expectation was to be supported by voice guidance through automated reception, marking 17.38 percent.

根据2022年8月在日本进行的一项调查，54.06%的受访者表示，当呼叫中心处于非营业时间时，他们将会等待运营商再次可用。其次常见的期望是通过自动化接待的语音引导获得支持，占比达到17.38%。