Somaliland (2012): Crowd-sourcing study_exit interviews at Bulhso-Kaab (SFN) pharmacies evaluating client satisfaction.

In 2011, PSI launched a social franchising network for Hargeisa, Berbera, Buroa and Borama pharmacies locally branded Bulsho-Kaab (BK).The aim was to establish network pharmacies that provide quality health services/products, quality counselling services, and make referrals if they perceive the case of the patient cannot be managed at their level. As part of the social franchise package, pharmacies sell reproductive health product (including COCs tablets and POPs Injectable), and child survival products such diarrhoea prevention (BiyoSifeeye) and diarrhoea treatment products (Shuban-Daweeye). The purpose of the study was to determine client perceptions of the Bulsho-Kaab network and perceived quality of care of Bulsho-Kaab pharmacies. All 68 Bulsho-Kaab pharmacies were projected to be included in the study, though one could not be found by the interviewers, so a total of 67 Bulsho-Kaab pharmacies were included in the final sample. 68 non-Bulsho-Kaab pharmacies were also included. One female client of reproductive age was interviewed from each pharmacy. The client was the first person to exit the pharmacy while the interviewer was present. The interviewer would first explain the purpose of the study, then asked to participate. A total of 135 clients were selected