Supplementary Material for Human Factors in the Design of Chatbot Interactions: Conversational Design Practices

Supplementary Material for the thesis entitled Human Factors in the Design of Chatbot Interactions: Conversational Design Practices.

This repository contains the following files:

systematic_literature_review_data -> Dataset of the retrieved papers from the SLR, the indication of papers that were removed at each step of the protocol, the list of accepted papers, and the search strings that were used;

guide_vX -> Faithful prints of the guide's web pages that were shared with the validation participants. V1 was used in the survey, V2 was used in the case study, and V3 is the final version;

validation_survey ->

A copy of the Google Forms questionnaire that was used in the survey;

Sheet with the answers to this survey;

validation_case_study ->

conversation_samples -> Conversations made by the participants in the case study stages. In each file, the conversation from the left was made without the guide, and the one from the right was created with the guide;

interview_transcripts -> Transcripts of the interviews conducted with each participant at the last stage of the case study;

instructions_to_participants.pdf -> File provided to participants containing the instructions for each step of the case study;

transcripts_coding.xlsx -> Sheet containing transcripts from participants' responses and the corresponding code after the thematic analysis;