荆州市监利市-国家机构-12345工单数据

该数据资源为监利市地区 12345 政务服务便民热线平台在受理群众咨询、投诉、举报、建议等诉求，提供政务服务便民对接响应过程中产生，包含工单受理编号、诉求时间、诉求人基本信息（脱敏处理）、诉求事项类别、涉及领域、诉求内容摘要、承办单位、处理流程记录、办理结果反馈、群众满意度评价等具体信息，可用于分析研判地区民生热点难点问题、优化政务服务流程、推动相关部门履职尽责、提升公共服务供给精准度、为制定民生领域政策提供数据支撑等。

This dataset is generated by the 12345 Government Service Convenience Hotline Platform of Jianli City when accepting citizens' demands including consultations, complaints, reports and suggestions, and providing government service convenience docking and response services. It contains specific information such as work order acceptance number, demand submission time, basic information of demanders (desensitized), demand category, involved field, abstract of demand content, handling unit, processing flow records, handling result feedback and public satisfaction evaluation. It can be used for analyzing and identifying hot and difficult people's livelihood issues in the region, optimizing government service processes, promoting relevant departments to fulfill their duties, improving the accuracy of public service supply, and providing data support for formulating policies in the field of people's livelihood, etc.

搜集汇总

背景与挑战

背景概述

该数据集来自监利市12345政务服务便民热线，记录了群众咨询、投诉等诉求的工单信息，包括处理流程和反馈评价，可用于分析民生问题并优化政务服务。