Complaints -Department of Communities, Child Safety and Disability Services

Complaints are where a member of the community or a stakeholder or a departmental employee expresses dissatisfaction, anxiety, apprehension, unease or worry with a departmental service, a funded service, or any aspect of any service provided by the department, including the behaviour or actions of employees, or a person otherwise engaged by a funded service. Complaints matters are recorded where the issues raised remain unresolved to the client’s satisfaction, and are referred by the receiving officer to an appropriate senior officer for assessment and other action as set out in the procedure. \t\t\t\t\r\n