Customer service in KFC drive-thrus in the U.S. 2022

A quick service restaurant drive-thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at KFC drive-thrus were seen as "friendly" by consumers 70 percent of the time.

快餐连锁店的Drive-thru服务区，顾客可在车辆内完成点餐、支付以及接收服务。此类服务通常通过订单确认板和窗口进行，以便提供更高效的客户服务。截至2022年7月，肯德基的Drive-thru服务员工有70%的时间被消费者认为‘友好’。