FCA operating service metrics 2021/22

The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas. For transparency it reports on both internal and statutory metrics, as set by The Financial Services and Markets Act 2000 (FSMA).

The FCA also reports on requirements under other legislation, including the Freedom of Information Act, the Payment Services Regulations and Electronic Money Regulations. It covers 47 operating service metrics on activities including dealing with regulatory applications, telephone enquiries and other correspondence. It also provides enforcement data to show the enforcement action the FCA took. This data focuses on the FCA's performance for the period 1 April 2021 to 31 March 2022.

英国金融市场行为监管局（FCA）提供了一系列关于其运营服务指标时效性的信息，这些指标（此前称为服务标准）涵盖多个领域。为了提高透明度，FCA同时报告了内部和法定指标，这些指标根据2000年的金融服务与市场法案（FSMA）设定。此外，FCA还报告了其他立法下的要求，包括《信息自由法》、《支付服务法规》和《电子货币法规》。该数据集涵盖了包括处理监管申请、电话咨询及其他通讯在内的47项运营服务指标。同时，FCA还提供了执法数据，以展示其采取的执法行动。这些数据聚焦于FCA在2021年4月1日至2022年3月31日期间的绩效表现。