% of external calls answered within 20 seconds - CYC
收藏www.data.gov.uk2021-08-19 更新2025-01-22 收录
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https://www.data.gov.uk/dataset/025b6ccc-3446-41f4-9780-e41921697120/of-external-calls-answered-within-20-seconds-cyc
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资源简介：
% of external calls answered within 20 seconds - CYC.
This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report.
*This indicator has been discontinued.
本季度数据展示了该委员会的反应速度，通过计算在20秒内接听的外部电话总数所占的百分比，该百分比由委员会（Pinacl）电话服务经理在其“客户至上”报告中记录。该指标已被停止使用。
提供机构：
City of York Council
