Main aspects global shoppers would change about online shopping 2023

A survey conducted in early 2023 revealed that faster delivery was the top aspect that shoppers globally would change about their online shopping experience, named by 12 percent of respondents. Free returns came in second place, cited by seven percent of consumers surveyed, followed by a credible reviews with six percent.

一项于2023年初进行的调查显示，全球消费者在在线购物体验中最为期望改善的要素是更快的配送服务，这一观点得到了12%受访者的认同。排名第二的是免费退换货服务，被7%的受访者提及，其后是可信的评论，占6%。