KEU Pre-survey 2009

Innovation Norway (IN) was established on 1 January 2004, and is a merger of the former Norwegian Business and Regional Development Fund (SND), the Norwegian Export Council, the Norwegian Tourist Board and the Norwegian Inventors Guidance Office. Innovation Norway offers products and services that will contribute to developing the rural areas, increase innovation in business throughout the country and profile Norwegian business and Norway as a travel destination.

Oxford Research AS carries out the customer impact surveys for Innovation Norway. The surveys include companies that have received services from Innovation Norway or SND in the years from 1994 with the exception of 1997. For each cohort, a pre-survey is carried out one year after the service was provided and a follow-up survey four years later.

The purpose of the customer impact surveys is twofold. Firstly, it is an internal purpose which is about improving and further developing Innovation Norway's operations. Secondly, there is an external purpose that answers the question "what have we got for our money?".

The customer impact survey consists of a pre-survey and a post-survey. The preliminary survey is carried out the year after the commitment from Innovation Norway is given. The follow-up survey is carried out four years later. The current survey is a preliminary survey of companies that received a service from Innovation Norway in 2009.

A total of 24 services are included in the customer impact survey for 2009. These can be divided into four main groups:

· Loan service
· Program
· Scholarship service
· Subsidized service