Dispatched Calls For Service

<div style='background-color:rgb(255, 255, 255); box-sizing:border-box; color:rgb(21, 21, 21); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; margin-bottom:50px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><div style='box-sizing:border-box;'><div style='box-sizing:border-box;'><div style='box-sizing:border-box; height:1380px; overflow:hidden;'><div style='box-sizing:border-box; overflow:auto;'><div style='box-sizing:border-box; overflow:hidden; word-break:break-word;'><p style='box-sizing:border-box; margin:0px 0px 12px; max-width:100%;'>This dataset contains <strong>Calls for Service (CFS)</strong> that require a mobile (or dispatched) police response from the Ottawa Police Service (OPS). All information is generated from the OPS Computer-Aided Dispatch (CAD) system to support accurate and timely reporting.<br /><br />This dataset does not include administrative calls or calls handled without dispatching officers.</p><p style='box-sizing:border-box; margin:0px 0px 12px; max-width:100%;'><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>For privacy reasons, the locations of the calls have been geomasked to the closest intersection. Due to ongoing police investigations and internal data quality control efforts, this information is subject to change, including addition, deletion and reclassification of any and all data.&nbsp;</span></span></p><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Date created: </strong>Nov 19th, 2025</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Update frequency:</strong> Annually&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Accuracy:</strong> The Ottawa Police provides this information in good faith but provides no warranty, nor accepts any liability arising from any incorrect, incomplete or misleading information or its improper use.&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Attributes:&nbsp;</strong></div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>1. Priority</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>2. Initiated By</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>3. Received Year</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>4. Received Date</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>5. Neighbourhood (ONS ID / ONS Name)</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>6. Received Time of Day</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>7. Received Hour</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><p style='box-sizing:border-box; margin:0px 0px 12px; max-width:100%;'><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong><u>Call Sources</u></strong></span></span><br /><br /><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Citizen-Initiated</strong> calls are received from the public through:</span></span></p><ul><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>911</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Telephone</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>TDD (for hearing-impaired callers)</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>In-person contact</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Monitoring agencies</span></span></li></ul><p style='box-sizing:border-box; margin:0px 0px 12px; max-width:100%;'><br /><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Officer Initiated</strong> calls are created by OPS officers when they identify an incident that needs police attention.</span></span><br /><br /><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong><u>Call Response Protocol</u></strong></span></span><br /><br /><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>The OPS assigns a priority level to each call. The priority reflects the seriousness of the situation and the safety considerations for the public and for responding officers. The circumstances of the incident determine the priority level. It is <strong>not </strong>based on the call type alone.</span></span><br /><br /><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><strong>Priority Levels:&nbsp;</strong></span></span></p><ul><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 1: All events involving a known imminent danger to life.</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 2: All events that require a rapid police response where there is potential for serious bodily harm to occur.</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 3: Incidents in which there is a reasonable belief that an extended delay in response may place persons, property, or evidence at risk.</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 4: All other incidents that require a mobile response.</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 5: Radio broadcast only.</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 6: Alternate Response (Police Reporting Unit, Info Desk, Collision Reporting, Proactive Policing).</span></span></li><li><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><span style='box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; max-width:100%; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Priority 7: Property room queue</span></span></li></ul><p><strong>Author:&nbsp;</strong>Ottawa Police Service<br /><strong>Author email:</strong>&nbsp;<a href='mailto:[e-mail]' target='_blank' rel='nofollow ugc noopener noreferrer'>[e-mail]</a></p><p><strong>Maintainer Organization:&nbsp;</strong>Planning, Performance and Analytics</p></div></div></div></div></div></div>