Global Financial Inclusion and Consumer Protection

The 2017 Global Financial Inclusion and Consumer Protection (FICP) Survey tracks the prevalence of key policy, legal, regulatory, and supervisory approaches to advancing financial inclusion and consumer protection. The 2017 Global FICP Survey covers key topics related to the enabling environment for financial inclusion and financial consumer protection, including national financial inclusion strategies, the issuance of e-money by nonbanks, agent-based delivery models, simplified customer due diligence, institutional arrangements for financial consumer protection, disclosure, dispute resolution, and financial capability. Financial sector authorities in 124 jurisdictions - representing 141 economies and more than 90% of the world’s unbanked adult population - responded to the 2017 Global FICP Survey. The survey covers regulated financial service providers offering retail credit, deposit, and/or payment products and services. The reporting period was from November 2016 to June 2017.