Leading and Transforming LGBTQ Library Services

This paper discusses the informational needs of lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) library users. It considers current challenges facing these communities and offers some examples of effective library and information services from around the world. It argues that greater attention and action are needed by International Federation of Library Associations and Institutions (IFLA) members and other library leaders to address the diverse informational needs of LGBTQ people. A summary of the emergence of the IFLA LGBTQ Users Special Interest Group (SIG) is also included.