Personal Interview Transcripts for Research on Exploring Citizen Perspectives on Electronic Government-Citizen Relationships, January-May 2005

Citizens already engaged in online activities are more inclined to connect with their governments electronically. One question that has largely gone unanswered is: Does citizens' use of the Internet to interact with governments facilitate relationships between them and their governments? This key issue for e-governance is under-researched, so this survey explored the perspectives of citizens from a Queensland, Australia city through qualitative interviews. Findings indicate that citizens trust the e-government process, but not their governments. The data for this study is comprised of transcripts of each respondent's answers to a series of questions. Quantitative survey research is needed to confirm these results, which are important both for relationship theory, governments, and citizens.