bpm maturity grid HU 2015-2018

The scan was first used in 2010 to determine the BPM maturity of organizations within the Netherlands . BPM maturity within an organization is operationalised in 37 questions (items) that measure 7 dimensions of process maturity (Process awareness, Process description, Measurement of processes, Management of processes, Process improvement, Process resources and knowledge and Information Technology). The construct of knowledge and experience of BPM is based on the personal knowledge and experience of the respondent. The respondents are asked to describe their personal knowledge on BPM. This question has four possible answers: 1) no knowledge and practical experience, 2) some knowledge, no practical experience, 3) some knowledge and a limited amount of practical experience, and 4) knowledge and practical experience.