Real-Time Customer Service Insights and Lead Generation Data

DayApp offers a dataset of real-time customer service phone calls, capturing detailed insights such as customer sentiment, issue resolution rates, call duration, and customer feedback from thousands of calls across various industries. This data provides competitive insights, enabling businesses to benchmark their performance against industry standards and stay ahead of the competition. Additionally, the dataset includes a list of customers who contacted Companies, allowing you to identify and target high-churn clients for lead generation.

**Sample Customer Interaction Fields with Example Values**

1. Customer_ID: 12345
2. Retailer_Name: "Amazon"
3. Date_Time_of_Call: "2024-06-01 10:30:00"
4. Caller_Issue: "Order not received"
5. Churn_Rate: Low/High
6. Issue_Resolved: TRUE
7. Emotion_Analysis: "Frustration"
8. Call_Duration: "00:05:32"
9. Customer_Feedback: "Very helpful support"
10. Agent_Name: John Doe
11. Resolution_Time: "00:05:32"

**Lead Generation Sample Fields with Example Values**

- Customer_ID: 98765
- Contact_Name: "John Doe"
- Contact_Number: "555-1234"
- Interaction_History: "Called about a billing issue on 2024-05-20"
- Churn_Probability: 0.80
- Caller_Issue: "Premium subscription service"
- Last_Interaction_Date: "2024-05-20 14:45:00"

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DayApp Subscription Model and Pricing

**Description:** DayApp offers a subscription model tailored to businesses looking to gain detailed insights from customer service interactions within specific industries. Subscribers receive access to call data from top companies within their chosen industry.

**Subscription Model:**

- **Duration:** Minimum 3 months
- **Call Volume:** Minimum 5,000 calls per month
- **Industry Selection:** Buyers can choose an industry (e.g., car insurance) and receive call data from the top companies within that sector.
- **Delivery:** All calls will be generated and placed by users using DayApp's B2C services. The data will be delivered on a drip-by-drip basis throughout each month.

**Pricing:**

- **Per call Fee:** $15 per call

This sample dataset provided encompasses detailed information from 500 customer service interactions within the home insurance industry

原始信息汇总

数据集概述

数据集名称

DayApp Inc: Real-Time Customer Service Insights and Lead Generation Data

数据集描述

该数据集包含DayApp Inc的实时客户服务洞察和潜在客户生成数据。