Guatemala (2013): Assessment of Quality of Service Provision to Most-at-Risk Populations by Private Sector Providers in Central America. Round 1.

The specific objectives of this evaluation are to: Assess the quality of service provision to MARPs by private-sector health-service providers participating in the HIV Combination Prevention Program for MARPs funded by USAID in Central America (Belize, Costa Rica, El Salvador, Guatemala, Nicaragua and Panama). Compare the quality of services provided to MARPs to the quality of services provided to the general population by private-sector health-service providers participating in the Program in the countries of interest. Identify areas for improvement in service provision to MARPs at participating facilities and provide recommendations. This is a descriptive, mystery client study that will be conducted annually over the course of the USAID HIV Combination Prevention for MARPs Program. We plan to begin the first annual assessment process in the first quarter of 2012. We will use mystery clients to gather data. Mystery clients will visit selected health facilities for HIV VCT services or an STI consultation and will complete a standardized closed format questionnaire upon completion of each health facility visit.