Knowledge Worker Research Project, Employee Survey, 1995

The Knowledge Worker Research Project is an international study focusing on front-line service and knowledge workers in the banking and telecommunications industries. The aim is to understand how skilled work is effectively organised, supported and managed in order to deliver high performance outcomes. The survey includes respondents from the United States of America, Australia and Japan. Variables include attitudes towards technology, information, creativity, and the kind of skills, learning, training and knowledge that are important. Team work, vertical relations, attitudes to management, conflict management, appraisals, job satisfaction are also covered. Background variables include occupation, years in current job, years in company, hours worked weekly, income, union membership, sex, year of birth, and marital status.