Customer Experience Index in Poland 2023, by books, music and multimedia

The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2023, the experience quality leader was Bonito, followed by Allegro, and TaniaKsiążka.

顾客体验指数旨在促进实现相似成果的企业之间的差异化，并识别在0至1000分的质量领导梯队上的真实质量领先者。在波兰分析的产业中，企业就产品可用性和选择、订单放置的便捷性、购买满意度以及对推荐店铺给朋友的意愿等特征，取得了600至800分的成绩。在2023年，Bonito成为了体验质量领导者，紧随其后的是Allegro和TaniaKsiążka。