Telemarketing & Call Centers in the US - Market Research Report (2014-2029)

Telemarketers and call centers displayed some volatility during the current period. When COVID-19 hit, consumer spending and corporate profit dropped because of social distancing measures and lockdowns, hindering revenue growth. Despite these factors, call centers easily adjusted their operations so they could work completely remotely, causing their performance to be much better than other industries in 2020. When GDP soared as the country recovered from the pandemic, corporate profit, consumer spending, e-commerce sales and health expenditure expanded significantly. These developments all caused revenue to soar in 2021 and 2022. The industry's performance has recently turned south as high inflation and rising interest rates have reduced corporate profit. This has caused more businesses to offshore call centers, hindering revenue. Overall, revenue for telemarketing and call centers is anticipated to expand at a CAGR of 3.1% during the current period, reaching $32.1 billion in 2024. This includes a 2.8% rise in that year.

在当前时期，电话营销和呼叫中心行业表现出一定的波动性。COVID-19疫情爆发之际，由于社交距离措施和封锁政策，消费者支出和公司利润下降，阻碍了收入增长。尽管存在这些因素，呼叫中心能够迅速调整其运营模式，实现完全远程办公，因此在2020年的表现优于其他行业。随着国家从疫情中恢复，GDP激增，公司利润、消费者支出、电子商务销售额和医疗支出显著扩张。这些发展均导致2021年和2022年收入大幅增长。然而，近期该行业业绩呈现下滑趋势，因高通胀和利率上升导致公司利润下降。这促使更多企业将呼叫中心外包至海外，从而抑制了收入增长。总体而言，预计在当前时期，电话营销和呼叫中心行业的收入将以3.1%的复合年增长率增长，并于2024年达到321亿美元。其中，该年预计增长2.8%。