National Interoperability Framework Observatory (NIFO) – Digital Public Administration factsheets 2020

<br>The Digital Public Administration Factsheets provide a comprehensive overview of the most recent digital government developments in 37 European countries and in the European Union. They are published as part of the National Interoperability Framework Observatory (NIFO) project and constitute a vital step in the process of monitoring the development in Digital Public Administration in Europe. <br>The goal of these factsheets is to become a prime source of country intelligence on all digital public administration-related matters in Europe, while capturing useful information on the main trends and developments in this field. At the same time, the factsheets provide information on European countries’ main actors and institutions responsible for the maintenance and delivery of Digital Public Administration services. <br>To provide a detailed picture on the state of Digital Public Administration development in Europe, the Digital Public Administration factsheets are updated through a comprehensive research process which involves the following phases: 1) A qualitative review of the information already available in the factsheets, an update of the key document information (e.g. individuals responsible) and thorough desk research on the latest developments in digital public administration; 2) The Word file of the factsheets is then directly distributed to the different national contact points (NCPs) for their contribution; 3) A content and consistency check is performed after receiving contribution from the NCPs; 4) A final quality assurance check for the style and language of the document is performed by a professional editor; 5) A final validation process involving the national representative is conducted. <br>This year's factsheets are shorter, less repetitive and more user-friendly compared to previous editions. Through the new look and feel they are also revamped and more visual. Lastly, there is a strong emphasis on the European Interoperability Framework implementation, with a dedicated section in Chapter 1.