VALUE PROPOSITION: APPLICATION OF VALUE CREATION ACTIVITIES MODEL IN THE SUPERMARKET (VCAM-S)

ABSTRACT Purpose: The purpose of this writing is to analyze the activities of the retail supermarket in order to propose value to its clients, describing and associating them in their respective sources of value identified by a Value Creation Activities Model-Supermarket (VCAM-S). Additionally, we seek to identify the words that best represent the meaning of “proposing value” and the product categories of the supermarket that most clients value. Originality/value: The development and implementation of VCAM-S works to identify new value activities in the supermarket. Based on this application, it is intended to suggest activities that enhance the delivery of value to the client. Design/methodology/approach: Bibliographical research and field research were carried out. Twelve retail supermarket specialists were interviewed, including managers, entrepreneurs and consultants with at least eight years of experience in the supermarket sector. Through the qualitative approach, a script of semi-structured interviews with open questions was used. Later, the statements were transcribed and analyzed through the technique of content analysis. Findings: The VCAM-S identified 8 value proposition activities, 71 subactivities and five value sources. It was found that the product categories “FFV”, “Butcher” and “Bakery” were the sections that most proposed value to customers. The words that best represent the meaning of “proposing value” are service, convenience, location, variety and price. The results of the research contribute to the current debate on value and adapt the traditional VCAM to the retail supermarket. The VCAM-S allows for the identification and prospection of value propositions from the perspective of companies, associating them with valuable sources and activities.