A Performance Measurement Framework for IT Service Management
收藏DataCite Commons2023-03-27 更新2024-07-13 收录
下载链接：
https://research.usq.edu.au/item/q6507
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资源简介：
A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management.
提供机构：
University of Southern Queensland
创建时间：
2021-04-29
