Kalyvox Inbound Call Statistics 2026

Dataset covering 29,742 inbound customer-service call observations across six industries: energy, travel, B2B technical support, e-commerce, banking, and subscription/media. The dataset contains 17 variables covering call context, intent, timing, duration, urgency, escalation, repeat contact, deferred handling and resolution. The dataset consolidates customer-service operational experience and combines observed operational measurements with calibrated or reconstructed values used where necessary to complete analytical dimensions. Individual rows should therefore not be interpreted as raw call-detail records exported directly from a single production system. No personally identifiable customer information or call recordings are included. Full methodology, definitions and analysis:https://kalyvox.ai/en/inbound-call-statistics French version:https://kalyvox.ai/statistiques-appels-entrants