I-BiDaaS - TID - Synthetic Call Centre Data

This is a simulated dataset based on both real phone interactions and conversations usually performed by real call centres. It is comprised of several simulated customer interactions with an agent representative, both roles performed by actors. Phone call recordings are performed using different mobile and landline devices. The scripting, both from customer and agent, aims to develop typical scenarios by telco-oriented call centre operations. Both raw waveform recordings and speech transcription are provided. The latter as obtained by an automatic speech recognition (ASR) prototype developed by TID. The word segmentation timestamps are also provided for those recognized. Additionally, a confidence score is also provided per token basis.