Codebook for thematic analysis of conflict in virtual communication of hybrid design teams

Student design teams use Enterprise Communication Platforms (e.g. slack) to communicate virtually during their capstone design projects. 6,673 messages in design-related (as opposed to administrative or social) channels (dedicated spaces for conversations related to a topic) from two randomly selected capstone design teams from 2016-2021 at a large North American University were coded for instances of conflict. The causes, topics, and outcomes of conflict were thematically analyzed using the codebook provided.