Utility Customer Service Performance Indicators: Beginning 2009

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.

概述了纽约州天然气和电力公用事业公司在过去三年日历年度内的客户服务绩效指标。这些指标由公用事业公司按照统一标准进行报告，有助于进行客户服务的比较分析，识别客户服务的总体趋势，以及识别服务不足之处。