Paris 2024 - Messages chatbot consumer contact center

This dataset gathers the content of the messages received by the chatbot of the Consumer Contact Center of Paris 2024. For each message, groups of words were identified in order to categorize it and associate a theme with it. For confidentiality reasons, only these groups of words are accessible and only groups with an occurrence >1 have been retained. This dataset was used to create a dynamic word cloud to highlight the keywords that stood out the most in the questions of the general public.