STREAM FI04_01 Customer satisfaction

This KPI is a measure of the overall satisfaction of the pilot customers and it is calculated as an average of the overall satisfaction scores provided by each single customer. The overall satisfaction score is a number that can have one of the 5 values from 1 to 5. This KPI consists of one single value: average_satisfaction_score = SUM(cust_satisf_score) / #_of_respondents cust_satisf_score: overall satisfaction score of each single pilot customer (values from 1 to 5, where 5 is most satisfied and 1 is less satisfied) #_of_respondents: number of pilot customers answering this survey