FCA mandated and voluntary information on current account services - November 2019

Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies.

This information helps consumers and small businesses find the right service for them, get the most out of it, and get help if things go wrong. It will also help others such as comparison services and the media to compare current accounts.

Below are tables of collected metrics on speed of service and on major incidents for each brand.

当前账户服务提供商正不断优化其向消费者和小微企业提供的服务信息。此举措源于英国金融行为监管局（FCA）及竞争与市场管理局（CMA）的积极干预，以及银行和建筑协会的自愿承诺。此类信息有助于消费者和小微企业找到最适合自己的服务，充分利用其优势，并在出现问题时获得援助。同时，它还将便于比较服务提供商和媒体对活期账户进行比较。下文将呈现针对各品牌在服务速度和重大事件方面的收集指标表格。