Kerrang! magazine: website visitors in the United Kingdom (UK) 2013-2015

In the period of 2019 to 2020, customer satisfaction remained flat, dropping slightly from 85 percent to 84 percent. This percentage is the lowest since 2014/2015, when customer satisfaction was also at 84 percent.How does London’s subway system fare against others?London’s metro system is considered one of the best in the world based on various characteristics, such as disabled access in its stations, the price of a ticket, and the age of the network, among other criteria. Although located in one of Europe’s most densely populated metropolises, the London Underground transports around 1.4 billion passengers a year, considerably less than its top-ranked counterparts in Asia, which carry a minimum of roughly 2.6 billion passengers a year. Ridership during Covid-19With the London Underground’s passenger traffic and revenue hit particularly hard by the lockdown imposed on the UK’s population in March 2020, emergency funding worth 1.6 billion GBP has been approved for Transport for London (TfL) to keep its services running. Ticket fares are set to increase in order to compensate for the signification drop in ridership volume over the months of March, April, and May 2020. During the lockdown, TfL’s bikes were more frequently used as an alternative – instead of the subway – to travel across London for leisure purposes to visit London’s green spaces, such as Hyde Park and South Bank.

在2019年至2020年期间，客户满意度保持稳定，略有下降，从85%降至84%。这一百分比自2014/2015年以来达到最低点，当年客户满意度同样为84%。伦敦地铁系统在全球范围内以其众多特性而著称，被誉为世界一流，这些特性包括车站的无障碍设施、车票价格以及网络的年代等。尽管位于欧洲人口密度最高的都会之一，伦敦地铁每年运送约14亿乘客，这一数字远低于亚洲排名第一的地铁系统，后者每年至少运送约26亿乘客。新冠疫情期间的客流量在2020年3月英国对民众实施的封锁期间，伦敦地铁的客流量和收入受到严重影响，为此已批准为伦敦交通局（TfL）提供16亿英镑的紧急资金，以维持其运营服务。为了弥补2020年3月、4月和5月乘客量的显著下降，车票价格预计将上涨。在封锁期间，TfL的自行车被更频繁地用作替代地铁的出行方式，以休闲目的穿越伦敦，游览伦敦的绿色空间，如海德公园和南岸。