With open arms – The library service run by the Bücherhallen Hamburg for refugees

Refugees – an issue which has been posing an immense challenge for politics and society in Europe and Germany, at least since last year. Refugees – also a major and important issue for libraries in Germany and Europe, as this article will show The aim is to demonstrate how the Bücherhallen Hamburg, as a large municipal library system, are reacting to the situation, what has proven its worth, what hasn’t, and ultimately how an unforeseeable challenge can hopefully end in lots of winners.