Patient Advocate Tracking System (PATS)

<p>The Patient Advocate Tracking System (PATS) is a centralized, web based application that records and tracks instances of patient compliments and complaints concerning their care at VA health care facilities. These instances of patient contacts may come from a variety of sources including the patient, family members, congressional members and/or Veterans service organizations on behalf of the Veterans receiving care at VA facilities. This database provides a menu of reports that can be used to track and trend data across Veterans Integrated Service Networks (VISNs). Reports of contact allow the Patient Advocate to trend compliments and complaints, and ensure that issues raised are resolved. The reports include data such as patient demographics, date of contact, method of contact, who made the contact, issues involved, what service was involved, resolution date and resolution status. Data is collected from Veterans Affairs Medical Centers and sent to the VHA Support Service Center (VSSC) where the data is maintained and reports created.</p>

患者倡导者追踪系统（PATS）是一款集中式、基于网络的软件应用，用于记录和追踪患者在VA医疗机构接受护理过程中的表扬和投诉案例。这些患者接触案例可能来源于多种渠道，包括患者本人、家庭成员、国会成员以及为在VA设施接受护理的退伍军人代表的服务组织。该数据库提供了一系列报告菜单，可用于监测和分析退伍军人综合服务网络（VISNs）中的数据趋势。接触报告使患者倡导者能够追踪表扬和投诉的趋势，并确保提出的问题得到解决。报告包括患者人口统计学数据、接触日期、接触方式、谁进行了接触、涉及的问题、涉及的服务、解决方案日期和解决方案状态等信息。数据从退伍军人事务医疗中心收集，并送往VHA支持服务中心（VSSC），在那里进行数据维护和报告生成。