Forestry Service Requests

Record of Forestry service requests for NYC Parks & Recreation.

Two-way integration with 311 is maintained in ForMS 2.0. Forestry related Service Requests (SRs) created by a 311 operator or submitted by the caller through either the 311 website, 311 phone app, or the Parks website stream into the system. Conversely, updates are sent from ForMS 2.0 to 311 when SRs are actioned.

Service Requests can be created directly in ForMS 2.0, however, it is important to note that they will NOT receive a 311 SEIBEL number or be visible in 311. Internally generated SRs should be used to track correspondence, commissioner, or other requests that do not originate from 311.

User guide: https://docs.google.com/document/d/1PVPWFi-WExkG3rvnagQDoBbqfsGzxCKNmR6n678nUeU/edit?usp=sharing

Data dictionary: https://docs.google.com/spreadsheets/d/1yMfZgcsrvx9M0b3-ZdEQ3WCk2dFxgitCWytTrJSwEAs/edit?usp=sharing

纽约公园与娱乐局林业服务请求记录。ForMS 2.0系统与311平台实现了双向集成。由311操作员创建或由用户通过311网站、311手机应用程序或公园网站提交的林业相关服务请求（SRs）将流入系统。反之，当SRs被处理时，ForMS 2.0系统会向311发送更新。服务请求可以直接在ForMS 2.0中创建，但需注意，这些请求将不会获得311 SEIBEL编号，也不会在311中显示。内部生成的SRs应用于跟踪非311起源的通信、专员或其他请求。

用户指南：https://docs.google.com/document/d/1PVPWFi-WExkG3rvnagQDoBbqfsGzxCKNmR6n678nUeU/edit?usp=sharing

数据字典：https://docs.google.com/spreadsheets/d/1yMfZgcsrvx9M0b3-ZdEQ3WCk2dFxgitCWytTrJSwEAs/edit?usp=sharing